Experience: 1 year

Age: 18+

Salary Range: Negotiable

Vacancy: 1

Job Nature : Full-Time

Posted Date : 08.10.2024

Last Date : 09.30.2024

An Office Administrator for a home care agency plays a crucial role in ensuring the smooth operation of the agency’s day-to-day activities. Here's an overview of the responsibilities, skills, and qualifications typically associated with this role:

Key Responsibilities

1. Administrative Support:

   • Manage office supplies and inventory.
   • Handle correspondence (emails, phone calls, and mail).
   • Schedule and coordinate meetings, appointments, and interviews.
   • Maintain and update client records and employee files.

2. Client and Staff Management:

   • Act as the point of contact for clients, families, and staff.
   • Schedule care services and coordinate with caregivers.
   • Address client and caregiver inquiries and concerns promptly.
   • Process and manage caregiver timesheets and payroll.

3. Compliance and Documentation:

   • Ensure compliance with healthcare regulations and agency policies.
   • Prepare and maintain documentation for audits and inspections.
   • Manage and file patient care plans and other critical records.

4. Financial Administration:

   • Assist with budgeting and financial reporting.
   • Handle billing and invoicing processes.
   • Track expenses and manage petty cash.

5. Office Management:

   • Oversee the general upkeep and organization of the office space.
   • Implement and improve office procedures and policies.
   • Coordinate with vendors and service providers as needed.

6. Technology and Systems Management:

   • Use and manage office software (e.g., scheduling systems, client management software).
   • Ensure data security and confidentiality.
   • Troubleshoot basic IT issues and liaise with IT support if needed.

Skills and Qualifications

1. Administrative Skills:

   • Proficiency in office software (e.g., MS Office Suite, Google Workspace).
   • Strong organizational and multitasking abilities.
   • Excellent written and verbal communication skills.

2. Interpersonal Skills:

   • Ability to handle sensitive information with discretion.
   • Strong customer service skills and a compassionate approach.
   • Good problem-solving skills and the ability to work under pressure.

3. Knowledge of Healthcare Regulations:

   • Familiarity with healthcare compliance and regulatory standards.
   • Understanding of home care services and insurance processes.

4. Technical Skills:

   • Experience with scheduling and billing software.
   • Basic IT skills for troubleshooting and maintaining office technology.

5. Education and Experience:

   • A high school diploma or equivalent; additional certifications or coursework in office management or healthcare administration can be beneficial.
   • Previous experience in an administrative role, preferably in a healthcare or home care setting.

Work Environment

• Location: Typically based in the agency’s office, which could be a home-based or a dedicated office space.
• Schedule: Full-time or part-time depending on the agency’s needs; may include occasional after-hours or weekend work depending on the agency's operational hours.